Return & Refund Policy
This Return & Refund Policy outlines the conditions under which Secuntra Antivirus provides refunds or cancellations for products purchased through our website.
Digital Products
All products sold on our website are digital software licenses. Once the product key or download details have been delivered, the product is considered used and cannot be returned.
Eligibility for Refunds
Refunds may be considered under specific circumstances, such as duplicate purchases, incorrect product delivery, or technical issues that prevent activation and cannot be resolved by our support team.
Refund Request Timeframe
All refund requests must be submitted within 7 days of purchase. Requests made after this period may not be eligible for a refund.
Non-Refundable Cases
Refunds will not be provided for change of mind, incorrect product selection, or lack of system compatibility. Please review product details carefully before purchasing.
Cancellation Policy
Orders can only be canceled before the product has been delivered. Once the license key or download link has been issued, cancellation is no longer possible.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your payment provider.
Contact Us
If you have any questions or wish to request a refund, please contact our support team through the website.